Internal environment influencing performance of private hospitals in Kenya: a case of Bungoma South Sub county

Abstract

The purpose of this study was to investigate on the internal environment influencing performance of private hospitals in Bungoma South Sub County. The study was guided by the following objectives; to determine how human resources influence performance of private hospitals in Bungoma South Sub County, to establish the how ICTs resources influence performance of private hospitals in Bungoma South Sub County, to find out how service factors influence performance of private hospitals in Bungoma South Sub County and lastly to assess how drug supply influence performance of private hospitals in Bungoma South Sub County. The study was based on descriptive survey design and the target population comprised of 3,000 patients in three major private hospitals in Bungoma County. The sample population was 341 patients who were selected using a mathematical formula as postulated by Krejcie and Morgan (1970). Questionnaire and document review schedules were used as data collection instruments. Validity and reliability of the research instruments was tested prior to actual collection of data. The data was analyzed using SPSS and presented in the tables showing frequencies, percentages and mean. The study findings indicated that human resources, ICTs integration, service quality and drug supply influenced patients’ satisfaction in private hospitals in Bungoma County. The study recommended that adequate and competent personnel be hired in hospitals, that ICTs should be integrated in medical facilities, that medical staff to be motivated so as to reliable, responsive and to assure the patients of utmost care and finally government policy makers to ensure that drug and equipment procurement laws are followed in the devolved medical units. The pilot study was conducted in Tanaka Mission Hospital and Busia Nursing Home respectively at a certain validity and reliability of research instruments.