Assessment Of Staff Perception On Performance Appraisal Process At Probation And Aftercare Service Department

Abstract

appraisal system has been used by many organizations as a measure of service delivery. However, the link between the system and the staff perception is wanting and debatable. Probation and aftercare service department is one of public organization that has been in the fore front in embracing performance appraisal process for (and) the reason of improving service delivery. The purpose of this study was therefore to determine the link between performance appraisal process and staff perception. The objectives of this study were to: establish staffs’ perception on their participation in the setting of targets of the performance appraisal process in Probation and Aftercare Service department and to investigate staffs’ perception on the accuracy of performance appraisal process. The study adapted a survey research design that employed a mixed method approach to collect data from 100 members of staff from the Probation and Aftercare Service who were available during the time of the study. Along with this, purposive sampling was used to gather information from key informants from within the department and the recipients of service offered by the department. The questionnaire had both closed and open ended questions to elicit appropriate response. The data collected was analyzed using Statistical Packages for Social Scientist version 22 and Excel 2010, and presented in terms of frequencies, percentages. The findings indicate that there is a positive perception among the Probation and Aftercare Service’s staff on performance and appraisal system of relative important index from 0.59 to 0.9. That performance appraisal process at the department embraces participatory approach. The study concluded that all staffs be trained on procedures of performance appraisal, tangible target setting, and be involved in performance appraisal process in every appraisal period. The study recommended training of staff on procedures of performance appraisal process.