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Human related dimensions of quality management practices
(2012)
This paper focused on the role of human-related dimensions of quality management (QM) practices on
performance of Market Research Firms. Considering the critical role-played by Market Research Firms of
providing information ...
An exploratory study of quality management issues in the health service sector in Nairobi, Kenya.
(2012)
Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ...