Effect of Online Working on Employee Job Satisfaction Among Large Commercial Banks in Nairobi City County, Kenya

Abstract

The objective of this study was to determine the effect of online working on employee job satisfaction among Large Commercial Banks in Nairobi City county,Kenya. The Hertzberg Two Factor theory and Flexible working theory guided the study. Descriptive cross-sectional research design was adopted as this survey’s design. Population for this research involved 20,000 employees in various large Commercial Banks in Nairobi Kenya. Yamane formula was used to calculate the sample population. This study covered primary data from 100 randomly selected employees from the banks using a self-administered questionnaire. The data was analyzed using descriptive statistics. The study found that the respondents agreed that their companies adopted home working models; companies allowed employees to work from remote locations using their internet and computers outside their office environments. The respondents, however, disagreed that the companies allowed employees to choose flexible working models. The study also found that adoption of online working models had improved working conditions, work life balance as well as work level of happiness. The findings showed a disagreement that adoption of online working models improved their interpersonal communication and working relationships. They further disagreed that adoption of online working models had improved their reward and work benefits. Descriptive statistics findings indicate that increase in online working would increase employee job satisfaction. Simple regression analysis showed that online working had a positive effect on employee job satisfaction. This study concludes that online working platforms have a positive effect on employee job satisfaction across the large commercial banks in Nairobi County. The study recommends that large commercial banks should also allow the employees to choose flexible working models. the study recommends that large commercial banks in Nairobi city county adopt online platforms to great extent in order to enhance employee job satisfaction. To enhance employee job satisfaction, commercial banks in Kenya should ensure that the employees are given the chance to work from home and so don’t have to come to the office. The government should come up with programs that would ensure that the county of Nairobi has accessible and cheap internet.