Factors influencing health workers' satisfaction with training by Distance Learning Mode: the case of AMREF Training Centre in Nairobi

Abstract

The main purpose of this study was to examine factors influencing health worker satisfaction with the training through distance learning in Kenya with reference to AMREF Training Centre in Nairobi. The study focused on the factors influencing health workers satisfaction with training through distance learning mode of study. The objectives of the study were to determine how accessibility to technology, Learner education background, delivery modes, efficacy with technology and gender influences on learner satisfaction with distance learning. This study employs the case study research design to be able to gather particular data on the health workers satisfaction with training through distance learning mode of study.

The sample consisted of 10% of the total population, that is eighty seven students (n=87). Systematic random sampling procedure was used to arrive at the sample of students. To facilitate fast and convenient collection of data, questionnaires were used . The collected data was recorded and analyzed using both qualitative and quantitative methods. SPSS (Statistical Package for Social Science) was used to aid the process of data analysis.

The findings indicated that both slow internet connectivity and lack of internet connectivity influenced the accessibility to technology and therefore influenced on learner satisfaction with distance learning. From the study results it was clear that learners' educational background was a key factor that contributed to learner's level of satisfaction in distance learning. Pertaining gender it was revealed that in AMREF Training center female students had higher representation in distance learning compared to male students. Based on these study findings, recommendations drawn include: Distance learning institutions should provide learner support services in form of physical facilities, such as libraries, ICT, provide access to course resources as mechanisms important to student learning and development.