Factors influencing the prevalence of interpersonal conflicts among staff in organizations: a case of the Immigration Department at Jomo Kenyatta International Airport

Abstract

This study is an investigation of factors influencing prevalence of interpersonal conflicts in organizations- a case of the Immigration department at the Jomo Kenyatta International Airport. Chapter one is the introduction of the study and includes background to the study, the research problem, justification, purpose and objectives of the study as well as the research questions, significance and basic assumptions of the study. It also highlights the limitations and delimitations of the study and also definitions of significant terms.

Chapter two is the literature review which basically recognizes the works of others on the subject. It approaches the presentation along themes derived from the objectives of the study. It closes by discussing the theory of workplace conflicts and finally presents the conceptual framework of the study.

Chapter three is a discussion of the research methodology and includes the research design, the target population, the sampling procedure, a statement on validity and reliability, and the operational definition of variables and how they are measured. It finally highlights the methods of data analysis employed in this study.

Chapter four is the data analysis, presentation and interpretation. Here, findings are presented mainly in tables and percentages. Analysis is done along themes derived from the research objectives.

Chapter five provides a summary of the findings, discuses them and draws conclusions of the study. Here, the researcher also makes recommendations, suggests areas of further research and states the contribution of this study to the body of knowledge on the subject.