The influence of employees' training on staff performance in the banking sector: a case of Kenya Commercial Bank KENCOM House branch, in Nairobi Province

Abstract

The quality of Human Resource is an asset to any organization and as a result Training is an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new products, new technologies, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an ad hoc and haphazard way whiles others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training.

This study, therefore, sought to determine the impact of Training on bank performance using Kenya Commercial Bank (KCB) as a case study. The study was geared towards determining the role and impact of training on employees with emphasis on the lower, middle level staff and the executive managers of KCB, who were selected randomly. The study assessed the training process of KCB and whether the portfolio training has improved employee performance. This study was conducted using structured questionnaire designed to collect primary data from employees of KCB. Personal interviews were held with some management staff of the organization.

The target population of the study was the employees of Kenya commercial bank, KENCOM branch. The researcher used simple random sampling to select 106 employees out of the total 355. The sample size of the study was 30% of the target population which is 106 employees. The data was collected using a questionnaire and an interview schedule. Data analysis was done using descriptive statistics such as frequency distribution and percentages. The results are useful to the KCB Management and staff because they will help to improve customer service and thus bank's productivity.