Influence of management on implementation of total quality management in an organization: A case Of Rai Plywood (K) Limited, Eldoret, Kenya

Abstract

This study sought to analyze the role of management in Total Quality Management implementation at Rai plywood (K) Limited, Eldoret, Uasin Gishu County. The study looked into the commitment of the organization in terms of time and other resources and the sub sequent output. The specific objectives of this study were to establish the influence of planning on implementation of TQM at Rai Plywood Limited wood (K) Limited; to investigate the role of control on implementation of TQM at at Rai Plywood Limited wood (K) Limited; to establish the importance of employee training on TQM at Rai plywood (K) Limited and to establish the influence of staffing on implementation of TQM at Rai Plywood Limited wood (K) Limited. This study was prompted by the fact that the organization and their managers know and appreciate the mistakes in the implementation of TQM and thus find a better way of implementation. The study adopted a case study research design; as such it is an intensive descriptive and holistic analysis of Rai plywood (K) Limited, Eldoret as a single entity. The target population was 168 respondents and was drawn from organization management and employees from various departments. The study adopted Krejcie, & Morgan sampling method to select a sample frame. Descriptive statistics was used in data analysis by use of Statistical Package for Social Scientists (SPSS) version 17.0. The study also performed correlation analysis using the Pearson’s Product Moment correlation test on objective. The study therefore concluded that the top management determined the success of the TQM programme being implemented. The study found that several factors must be taken into consideration such as participating, training and quality policy requirements. In order to make TQM implementation successful, proper steps should be followed when planning to implement it. The researcher recommended that all employees of the organization must be involved in the development of an implementation plan and any modification that occurs as the plan evolves. The suggestion for further study was to be carried out by other organizations to highlight the roles of each category of employees in the implementation of TQM.