Influence Of Organizational Training Policy On Management Of Sewer Line Services To Domestic Consumers In Eldoret Town, Uasin Gishu County

Abstract

The global competition and swiftness of changes in organizational training policy emphasize the significance of human capital within institutions, as well as innovations in knowledge development. In the economy where uncertainty is the only certainty, knowledge is becoming a reliable source of sustained competitive advantage with organizational training policy which can only be realized through sustained training needs assessment. The product of identifying training needs is a description of exactly what training is required and the identified needs are then transformed into measurable objectives that a training designer or developer can use to select or create a training course to meet the identified needs. As a result of expansive research, job satisfaction has been linked to productivity, motivation, work satisfaction, growth satisfaction and work effectiveness. This is brought about by well defined job descriptions that stipulate the job requirements, tasks, extend of responsibility, tools of recruitment and hence ethical issues that govern the job. This study sought to establish the Influence of Organizational Training Policy on management of sewer line Services to domestic consumers in Eldoret town. It was guided by the following objectives; to examine the organizational training policy, to find out the impacts of training policy in service delivery, to gauge the staff effectiveness on service delivery (use of service charter), to find further/investigate ways of identifying training needs of the organization and to access the challenges in the process of training. The study was guided by four levels of Kirkpatrick's evaluation theory which is essential in training of employees. The study employed a research design which is descriptive. The study targeted employees at Eldowas. It involved 420 employees and whose response was sought. The employee population came from different levels that included; top management 6, middle level 50 and 64 support staff. Sampling design of 20 % was determined before any data were collected to get a sample of 84 respondents who participated in the study. The study used questionnaires in collection of data. The researcher visited employees of Eldoret Water and Sanitation Company to seek consent from the officers to conduct research after explaining about the purpose of the study. Each respondent who was sampled then approached and their consent sought, after which they were requested to respond to the questionnaire and interviews as honestly as possible. Data collected was analyzed using descriptive frequency tables and percentages. The study discovered that training policy is very vital organizational tool in realizing institutional, employee and customer needs for management of time, costs, satisfaction and hence effective service delivery to all.