The influence of quality of staff medical scheme on staff motivation: a case of Barclays bank of Kenya Ltd

Abstract

The quality of the Staff Medical Scheme is an important component in the. Staff Motivation. Many organizations consider employee Motivation to be an important factor that contributes to their ongoing success, a medical benefit scheme can prove to be an important aspect for many employees. It largely determines productivity in the workplace and the reduction of high turnover as well as employee ownership of the company's values. The SMART card technology is being used by more companies worldwide as the medical industry seeks to curb fraud and costly administration. A host of factors influence Staff Motivation. This study therefore sought to examine the factors that influence of the Staff Medical Scheme on Staff Motivation using Barclays Bank of Kenya Ltd (BBK) as a case study.

The study was geared towards determining the impact of the staff medical scheme on the staff of BBK who were selected randomly. The study assessed the staff medical scheme for BBK and whether it impacts staff motivation. The study was conducted using structured questionnaire designed to collect primary data from employees of BBK. Personal interviews were held with some management staff of the organization. The study examined how variables such as administration, guidelines, accessibility and the value of coverage influence staff motivation. The results will benefit the BBK management and staff by exploring how to improve the quality of the staff medical scheme and thus the bank. The study established that while majority of the respondents indicated that the current medical scheme was better than the previous one. They recommended changes to it that would increase their motivation. The changes included communication, increase the limits and review of the list of providers and alternatives to administration.