Assessment of factors affecting implementation of ICT projects in Telkom Kenya Ltd, Nairobi County, Kenya

Abstract

The aim of this study was to investigate factors affecting implementation of ICT projects in Telkom Kenya Ltd. Organizations are complex in nature, their operations and strategic focus could be greatly enhanced by well focused application of Information and Communication Technologies (lCT) to support improvements in productivity, management effectiveness and ultimately, the quality of services offered. The issue of ICT failure can be analyzed by assuming that learning from IS failures will provide us with important lessons for formulating successful strategies for the planning, development, implementation and management of information systems.

The objectives of the study are to assess extend the technical team influence successful implementation of ICT projects in Te1kom Kenya Ltd in Nairobi County ,to investigate the effect of project planning on successful implementation of ICT projects in Telkom Kenya Ltd in Nairobi County, to study the influence of management support on successful implementation of leT projects in Te1kom Kenya Ltd in Nairobi County and to find out the impact of Information Technology infrastructure on successful implementation of ICT projects in Telkom Kenya Ltd in Nairobi County.

A case study was used to obtain an in-depth investigation of an individual, institution or phenomenon. The primary purpose of study was to determine the factors that influence the implementation of ICT projects at Telkom Kenya Ltd. The researcher used stratified random sampling technique to select a sample size of 91 employees from the population of 300 employees of Telkom Kenya Ltd who are currently working at Telkom Kenya Ltd headquarters. Data quality was incorporated especially during the data collection. Descriptive statistics was used to analyze the data.

Data was analyzed using Tables, percentages and means. The main findings show that the Project team were found to be committed and achieved their targets and goals in good time to a high extent. The study also found out that top management ensured establishment of effective communication structures to ensure flow of communication. Project Management and leadership as a factor affecting implementation of ICT projects was addressed to a high extent in Telkom Kenya Ltd. The study findings also indicate that most ICT projects were undertaken for the right reasons and produced significant benefits in the organization to a very high extent. Scholars and researchers will use this study as a reference and guide for future studies.