Factors influencing service delivery on CDF managed projects in Kakamega sub county: Lurambi constituency

Abstract

The research project is about the effect of performance contracting on service delivery in CDF managed projects in Lurambi constituent. The CDF managed projects have faced varied challenges that include poor implementation, stalled projects and or abandoned project that fail to serve the intended goals. The study focused on performance contracting and was guided by the following objectives: to examine the effect of work plans on service delivery in CDF managed projects, to determine the influence of capacity building/skill development on service delivery in CDF managed projects, to examine the effect of reward system on service delivery in CDF managed projects and to determine the influence of monitoring and evaluation on service delivery in Lurambi CDF managed projects. A survey research design was used to obtain quantitative and numerical data. The study population of 200 was used; these included project management committee members, District development officer and members of the CDF committees. Questionnaires and an interview schedule were used to collect primary data. Analysis of data was through coding of data according to the themes, tabulated and expressed as percentage. It was expected that comprehensive work plans led to service delivery in CDF projects. Capacity building, monitoring and evaluation will enhance efficiency of the people by providing communication relevant to the project. It was expected that reward systems was to be limited to monetary aspects. It was from these findings that the study would recommend that work plans, capacity building and monitoring and evaluation be conceived and initiated immediately before commencing on a project. Similarly the reward system to be well defined and pegged on good performance, with the shift towards non-monetary aspects such as volunteering, renewal of contracts, supplies and oversight responsibilities