Influence of card acquiring business on the performance of retail banking : Kenya commercial bank group, Kenya

Abstract

Advances in information and communication technologies in particular, the growing use of the internet for business transaction, have had a profound effect on the banking industry. While t his is a global phenomenon, creating a truly global marketplace, penetration of internet banking into less developed countries lags behind that of the developed Western countries. While poor economies, education and infrastructure are obvious factors in th e slow adoption of technology in some developing countries, there are probably also other issues like awareness, security among other factors plays role. Organizations continue to substantially invest in Information Technology hoping that it will improve t heir business process and increase their productivity. However, for technologies to improve productivity, they must be accepted by intended users . The objective of this study is to the influence of card acquiring business on the performance of retail banki ng in KCB Kenya while the objective of the study is to investigate whether level of awareness, security and privacy and competition influence performance of retail banking in KCB Kenya . This research problem will be studied through the use of a descriptive research design. According to KCB (2014) there is 362 staff working in KCB headquarter and Limuru branch in the above said departments. The study will employ Krejcie and Morgan’s table for determining sample size to come up with a sample size of 92 respo ndents . The study will re ly mostly on primary data sources where self - administered questionnaire will be utilized as source of data. Data will be collected purely quantitative . Quantitative data will be coded and entered into Statistical Packages for Socia l Scientists (SPSS Version 17.0) and analyzed using descriptive statistics. The finding will be presented inform of frequency tables, pie charts and bar charts and explanation will be presented in prose