The influence of learner support services in the implementation of distance learning: a case of Kenyatta university, Kenya

Abstract

This study was set to assess the influence of learner support services in the implementation of distance learning in Kenyatta University. In doing so ,the study had four objectives, to establish the administrative support offered to the distance learning students on the implementation of distance learning in Kenyatta University to analyze the tutors’ feedback in providing and promoting access to learner support services in the implementation of distance learning in Kenyatta university, was also to describe the learning resources in learner support in Kenyatta University and also to assess the infrastructure in the implementation of distance learning in Kenyatta university .The study was based on the theory of constructivism. The administrative support, tutors’ feedback, learning resources and infrastructure was the independent variables whereas the effective implementation of distance learning was the dependent variable. The research design of this study was descriptive survey which sought to find answers to questions generated from the statement of the problem. The study population targeted students undertaking courses at Kenyatta University through distance learning in second and third years. Four regional centres were sampled randomly providing 10 % of the targeted number of respondents. The researcher used questionnaire to collect data that was analyzed quantitatively and qualitatively. The results of the data analysis were presented using frequency distribution tables. The study established that Kenyatta University has tried to alert students on the criteria by which their assignments and examinations are graded, there is a planned day for all distance learners to interact, there is need to be giving pre-enrollment counseling to the students, students acquire assignments through learning services, there is tutor-student dialogue and information is passed through computers, e-mails, telephone, video and mobile phone