Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Author "Okwiri, Owino A"
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Aligning waiting management decisions with service demand context to improve perceived service quality
Mwaniki, Phides W; Okwiri, Owino A (University of Nairobi, 2015)Waiting in services is inevitable due to their nature. Service organizations see keeping customers waiting as a potential competitive problem. A position in this paper is that the focus should rather be on the pe rceived ... -
The Future of ISO 9000 Quality Management System in a Global Economy
Okwiri, Owino A; Mbeche, Isaac M (2013)This position paper discusses ISO 9000 family of standards in terms of its capability assessment value and as a framework for ma nagement of organizations. Uses data collected from empirical sources to buttress a ... -
ISO 9001 QUALITY MANAGEMENT SYSTEM AUDIT AS AN ORGANIZATIONAL EFFECTIVENESS EVALUATION TOOL
Okwiri, Owino A (2013)ISO 9000 family of quality management system standards are meant to enable organizations to set up effective management systems with which they can meet the needs of interested parties and assure sustained success. The ... -
Quality Management as an Outcome of Management Field Evolution: A Review
Okwiri, Owino A (2014)The interest in Quality Management since its entry into the management arena has grown unabated despite the controversies, criticisms and dismissive labels. There are those who have dismissed it as a fad. Enthusiastic ...