Influence of extrinsic factors on employees’ motivation: a case of cabin crew at Kenya Airways limited

Abstract

Several theories have shown that there is a strong positive correlation between intrinsic and extrinsic factors in the motivation of the employees at the work place. Motivated employees are known to be productive and hence promote the performance of the company. This objective of this study was to determine the influence of extrinsic factors; economic, environmental and social factors on the motivation of employees following the case of Kenya Airways. This was a cross sectional case study for Kenya Airways. The study adopted descriptive survey design. Both qualitative and quantitative approaches were used. Employees of Kenya Airways were the respondents in this study. The respondents were assessed using questionnaire having both open and closed ended questions. Using a target population of 4002, a total of 233 employees were sampled for this study. Data collected was cleaned, presented in tables and figures and presented descriptively to represent responses collected in the study. Data analysis was performed using SPSS v21. It was assumed that the respondents used would enable the generalization of the findings to the study populations. Research findings revealed low implementation of the social, economic and environmental factors at Kenya Airways. Inferential statistics revealed a significant association between environmental, social and economic factors to the motivation of employees at the Kenya Airways. It was concluded that the implementation of extrinsic motivation factors in the company would be significant in increasing productivity, teamwork, increase discipline, punctuality and as well as reduce absenteeism in the company. This study is therefore hoped to inform on the policy formulation on employee motivation at Kenya Airways and other companies in Kenya. Moreover, this study is also is also a contribution to the knowledge, theory and practice on the relationship between social, economic and environmental factors and motivation of the employees in Kenya