Influence of electronic accounting on service delivery in financial institutions a case of Wakenya pamoja sacco in Kisii tow

Abstract

Accounting is the art of systematically identifying, measuring, recording, classifying summarizing in a significant manner and in terms of money, transactions and event which are in part at least, of financial nature, and communicating, analyzing and interpreting the results there of. Sacco’s are associations of people who have come together with common goals geared at improving their livelihood economically. Sacco’s as Wakenya Pamoja through E-Accounting provide customers with some functions such as receiving deposits from customers for savings and onward money transfer as well as credit services. Electronic accounting is therefore the use of computers to carry out accounting exercises. The purpose of this study was to evaluate the influence of electronic accounting on service delivery in Wakenya Pamoja Sacco. The study was guided by the following objectives: to establish the relationship between the application of the manual accounting system and the electronic accounting system in service delivery in banking system, to influence of electronic accounting system in enhancing service delivery in Kenya pamoja sacco , to assess how internal control and audit influence service delivery in Wakenya Pamoja and to examine the benefits and obstacles facing Wakenya pamoja sacco in the adoption of the electronic accounting system in Wakenya Pamoja Sacco. The study adopted a descriptive survey design which targeted a population of 126 employees of Wakenya Pamoja Sacco. The sample size was 56 respondents. The sample size was randomly selected using simple random sampling. Data was collected using standardized questionnaires and interview guide. Data was analyzed using descriptive statistics. The researcher used the Statistical Package for Social Sciences (SPSS) software version 18.00 for effective analysis of data. Percentages and frequency distributions were used to present data and the results of data analysis presented in frequency tables and percentages. The study revealed that the employees encounter problems in supply of electricity with the frequency breakdown of their accounting systems. The study also revealed that E-Accounting adoption would ensure proper accounting practices. It is recommended that Wakenya Pamoja Sacco and other organizations that are still in the operations of manual system of accounting to adopt specifically the Electronic accounting system and this will in no small way aid in quick customer services delivery.